HOW REALTIME COUNSELLING WORKS
How many sessions will I need?
Most people find 6 to 8 weekly one-hour sessions of counselling to be the most helpful – weekly counselling gives you a chance think about things between sessions. Knowing you have another session booked might help you get through the week.
Some people need to continue with more sessions before they feel ready to move on, others might need just one hour. What will work best for you is something we can discuss. You might decide after a while that you’d like greater intervals between sessions and we can agree then to talk fortnightly.
Evening and weekend appointments are available.
Get in touch:
Send me a message at the bottom of this page with a brief description of what you need help with and whether you’d prefer to use Skype, FaceBook, email or phone. I’ll contact you with some suggested timeframes for an introductory session.
I might ask a few questions to establish whether this service is appropriate for you, for example, this form of counselling might not be suitable for someone with certain mental health conditions – if this is the case I can discuss this with you.
Free 20 minute introductory session:
You have the opportunity to talk to me for 15-20 minutes to find out if I’m the right counsellor for you – this is a free introductory assessment.
Before you start: make sure you find a safe, private place for your online session so you won’t be disturbed or distracted.
CONTACT OR SCHEDULE A SESSION
The type of information we might collect
We receive, collect and store any information you enter on our website or provide us in any other way such as personally identifiable information (including name, email address, and a telephone number, if this has been provided); payment details (including credit card information), comments, feedback, recommendations, and personal profile.
How we collect information
When you conduct a transaction on our website, as part of the process we collect personal information you give us such as your name, address and email address (and, if provided, your phone number). Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with on-going customer assistance and technical support;
3. To comply with any applicable laws and regulations.
How do we store your personal information?
Your information is not shared with third-party services and/or with legal enforcement agencies.
However, this service is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or text messages.
However, it's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information.
How you can withdraw your consent
If you don’t want us to retain your data anymore, please send a message on the booking page.
Questions and contact information
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us by sending a message. Individuals have a right to complain to the Information Commissioners Office if they think there is a problem with the way their data has been handled.